Terms of Service

1. Who We Are

The opexONE platform ("the Service") is provided by plusRS OÜ, registry code 17182790, registered in Estonia at Harju maakond, Tallinn, Kesklinna linnaosa, Ahtri tn 12, 15551("we", "us"). These terms govern your use of the Service.

The Service is offered exclusively to businesses. It is not directed at consumers. By accepting these Terms the customer confirms it is acting in a business capacity.

For processing of personal data on the customer's behalf, our Data Processing Agreement (Art. 28 GDPR) applies and is available on request / at signup.

2. Free Trial

New workspaces start with a 14-day free trial of the full feature set. During the free trial you are not charged and no payment details are required. Your trial does not convert automatically; a paid subscription begins only when you place a paid order. We will contact you before your trial ends.

3. Subscriptions, Billing & Cancellation

A paid subscription begins only when you place a paid order. Subscriptions are billed per user, monthly or annually in advance. You may cancel at any time with effect from the end of the current billing period; no partial refunds for unused periods. We may adjust prices with at least 30 days' notice, effective from your next billing period.

Prices are exclusive of any applicable VAT. plusRS OÜ is VAT-registered in Estonia (KMKR EE103002866); VAT is charged or reverse-charged in accordance with applicable law.

4. Your Data

You retain all rights to the data you and your users enter into the Service. We process it solely to provide the Service, under our privacy policy and, where required, a data-processing agreement. You can export your data at any time; after termination, tenant data is deleted following a 30-day grace period.

5. Acceptable Use

You agree not to misuse the Service — including attempting to access other tenants' data, reverse-engineering the platform, reselling access without authorization, or using the Service in violation of applicable law. We may suspend accounts that endanger the security or integrity of the platform.

6. Availability & Support

We operate the Service with commercially reasonable care and target high availability, but do not guarantee uninterrupted operation during the launch phase. Planned maintenance is announced in advance where practicable. Support is provided per plan as described on the pricing page.

7. Warranty & Liability

The Service is provided "as is" during the trial. Nothing limits liability for intentionally caused damage, for damage caused by gross negligence to the extent such limitation is impermissible under §106(2) of the Law of Obligations Act, or any other liability that cannot lawfully be limited. Subject to that, our aggregate liability for a paid subscription is limited to direct damages and capped at the total fees paid in the 12 months preceding the event giving rise to the claim; liability for indirect or consequential loss, lost profit, and loss of data (to the extent lawfully excludable) is excluded.

8. Changes to These Terms

We may update these terms with at least 30 days' notice by email. Continued use after the effective date constitutes acceptance.

9. Entire Agreement & Force Majeure

These Terms, together with the order you place and our privacy policy and Data Processing Agreement, form the entire agreement between us; in case of conflict, your order prevails over these Terms, and these Terms prevail over any other document.

Neither party is liable for any failure or delay in performance caused by circumstances beyond its reasonable control (force majeure, §103 of the Law of Obligations Act).

10. Governing Law

These Terms are governed by the law of the Republic of Estonia; the Harju Maakohus (Harju County Court), Tallinn, has jurisdiction. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.